Please wait, loading...

 

FOCUS ON QUALITYSupplier Terms & Conditions

1. GENERAL TERMS & CONDITIONS OF ORDER
    1. We reserve the right to review the processes and records associated with this order at all suppliers’ facilities with appropriate notification. This right extends to our customers, applicable regulatory agencies, and any sub-tier suppliers used in the fulfillment of this order.
    2. Suppliers must maintain conformance and traceability records regarding the product or service provided in regards to this order for a minimum of 10 years.
    3. By accepting this order, you agree to respond to any Supplier Corrective Actions that may be issued to you as a result of defective products or services provided.
    4. If providing calibration services, all certificates must identify standards used and must be traceable to NIST (National Institute of Standards Technology) to include received condition, any adjustments made, and applicable tolerance levels.
    5. Products determined to be defective can be returned to the supplier / manufacturer up to 12 months after shipment without penalty.
    6. Counterfeit products and false records provided by a supplier can be submitted to the appropriate regulatory agencies for investigation and potential criminal action.
2. QUALITY CLAUSES OF ORDER
A. STANDARD TERMS AND CONDITIONS OF ORDER​
    1. We reserve the right to review the processes and records associated with this order at all suppliers’ facilities with appropriate notification. This right extends to our customers, applicable regulatory agencies, and any sub-tier suppliers used in the fulfillment of this order.
    2. If any of this order is outsourced to your suppliers, all applicable requirements and specifications must be communicated (including all applicable key characteristics) to each sub-tier supplier used.
    3. Delivery times are defined on each PO. If supplier is unable to meet defined deadlines, we must be notified immediately for risk assessment.
    4. We reserve the right to cancel a PO without penalty if supplier is unable to meet defined requirements.
    5. Acceptance of a PO is a binding contract and any breach to said contracts are legally binding in the State of Texas with all applicable laws and governing.
    6. We monitor and measure on time delivery and quality performance of all suppliers to ensure continued approval. Failure to meet desired performance levels can result in a Corrective Action being submitted, re-evaluation, or removal from approved status.
    7. Supplier agrees to receive returned products/services for review and disposition if found nonconforming to stated requirements. Pending returns will result in a HOLD on payment of invoices until resolution is determined and processed.
B. PART / COMPONENT PROVIDERS​
    1. Supplier agrees to provide parts defined within the associated PO to the revision level noted. If no revision level is noted, the latest revision level is requested.
    2. Supplier agrees to provide conformance records of parts provided to ensure items meet specification and performance requirements. A Certificate of Conformance is acceptable.
C. MANUFACTURERS​
    1. Suppliers must maintain process and conformance records regarding the product or service provided regarding this order for a minimum of 10 years.
    2. Certificates of Conformance are required for each line item listed on the PO as directed.
    3. All special processes required by this PO must be performed by qualified personnel and the processes be periodically validated to ensure output meets requirements. Process validation records will be made available upon request.
    4. Any differences between what is listed above and what is provided by the supplier must be clearly identified, communicated and approved prior to shipping. Supplier is not allowed to modify drawings, specifications, or product characteristics without written consent of our engineering and quality departments.
    5. When utilizing sampling inspection as a means of verification, the method must be in accordance to a statistically valid standard (i.e. ANSI Z1.4 or equivalent).
    6. Detection of a nonconforming product regarding any order (currently in work or previously shipped) must be promptly communicated to our quality department for evaluation.
D. SERVICES AND SPECIAL PROCESS PROVIDERS​
    1. If providing calibration services, all certificates must identify standards used and must be traceable to NIST (National Institute of Standards Technology). Calibration certificates must note received and as left conditions.
    2. All special process providers must perform tasks according to applicable and stated specifications (ASME, Mil Specs, etc.). Conformance records provided must indicate specifications in which processes were performed.
    3. Service Providers performing tasks that do directly impact product quality are required to provide evidence of competence to complete specific actions. This can also be covered under Supplier Approvals.
Version 5.12.2021